We understand many viewers had difficulty streaming the debate. The show is now available both on-demand and via download. For anyone who was unable to view the live feed of The Rumble 2012 and has not viewed it on demand or via download and no longer wishes to do so, please contact customer service to request a refund using the online Customer Service & Tech Support form or by emailing cs@therumble2012.com - please allow 24-48 hours for a response. We regret any inconvenience this may have caused.
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No. If you paid for the event, you have access to watch and download. If you're experiencing any difficulties, please contact customer service using the online Customer Service & Tech Support form or by emailing cs@therumble2012.com - please allow 24-48 hours for a response.
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Please know a $1 authorization is placed on your account to make sure the transaction will go through and the card is valid. However, this is not a charge and only an authorization. It will be cleared by your bank automatically in a few days.
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The $4.95 purchase price gets you the following:
- On-Demand streaming access via the TheRumble2012.com website (up to 3 total streams per purchase)
- And the ability to download the media file and put it on your favorite device locally
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One-half of the net profits from The Rumble 2012 will be donated by Jon and Bill to a number of charitable causes. View the list of charities that your purchase will help support.
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Yes, there are various ways you can enjoy The Rumble on your TV. Click here for more information.
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Yes, we will be offering closed captioning for the live stream. But due to techinical restrictions on many devices, it is not available for the on-demand video. We will have a transcript available in the coming days.
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Once you purchase the debate, you'll have access to stream (up to three times per purchase) or download the show. Digital copies are available in various formats: video, audio, or both. The downloadable video files are H.264 encoded in an MP4 container. Audio files come in MP3 format. All the files should be playable in any modern system.
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We accept all major credit cards.
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We only ask that you do not redistribute or sell the material or display it publically. Once you download a show, it's yours to keep forever, and yours to use for any reasonable personal use. Please refer to our Terms & Conditions.
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No. The Rumble is for personal use only. If you are an accredited educational institution who would like to display The Rumble 2012 to a group of students, please contact licensing@therumble2012.com for more information.
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We kindly ask that you do not redistribute or share "The Rumble 2012." Stream it, download it, and watch it again later - it's yours to keep forever! Burn it to a DVD, archive it in your library - store it in any medium you wish! Remember, one-half of the net profits from "The Rumble 2012" will be donated by O'Reilly and Stewart to a number of charitable causes.
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We accept all international orders, and do not put any restrictions on which countries can purchase it. However, some foreign countries and ISPs have restrictions, and might block certain content and sites which we do not control.
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Check your SPAM or junk mail folder. If you can't find it in your inbox or SPAM/junk, please contact customer service.
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If you paid with Paypal, please click this link. Please put in your email address and click "submit". You will receive an email with a link that allows you to set your password for your account.
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If you cannot remember your password, use the password reset tool here. Simply provide your email address, and we will send you instructions on how to reset your password.
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This site is compatible with all operating systems and browsers, all that's required is Javascript and Adobe Flash. Make sure you have Adobe Flash 11 (or higher) installed. Go here to get it ( http://get.adobe.com/flashplayer/). The downloadable video files come in MP4 format, and the audio files are MP3.
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Although some of these devices can stream audio & video, most of them cannot save downloads. If you would like to download the shows for viewing on your device, download it to your PC/Mac and transfer or sync the file from there. If you don't know how to do this with your device, please contact support at the device's manufacturer.
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The video and audio files we provide are as mainstream and compatible as we can make them, so they should work for the vast majority of software out there. Unfortunately we're not able to offer support for DVD burning. If you need help burning a DVD, please contact the manufacturers of the software.
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When downloading the file, ensure you RIGHT click the link for the version of the file you want to download. A menu should pop up, and from there you'll want to select the "Save Link As..." option or the "Save target as..." option (depending on your browser) to download the file. If you left click the file instead and try saving it through your computer's media player that pops up, your download may be restricted to 2GB or 55 minutes.
If you are right clicking link to download the file but are still only getting 2GB or 55 minutes, then you may be using a web browser that imposes a file size limit on downloads. Older web browsers like Internet Explorer 6 and Firefox 3 restrict downloads to 2GB max. If you are using one of these browsers, we recommend upgrading your browser or using a different, newer browser to download the file. If you are using a newer browser already, we recommend downloading with a different browser.
USB drives formatted with the FAT 16 file system also have a 2GB limit on file sizes. If you are trying to save the file onto a USB drive that's formatted with FAT 16, we recommend saving it to your computer's internal hard drive instead.
There also can be configuration issues with your computer itself that can cause it to only download up to 2 GB files. This is nothing we can control. So if you still cannot download the full file, we recommend you download the "High (720p)" file, as its file size is under the 2 GB limit some computers have.
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Please contact customer service to reset your download. We recommend trying other browsers if you see frequent interruptions and another internet connection if one continues to fail.
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Glitchy streaming can be caused by a slow internet connection, or buggy software. The first thing to do would be to try another browser, computer or connection. If you still have no luck, please try downloading the file and transfer it to whatever device you prefer to watch/listen on.
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If you use a download accelerator/manager (e.g. DownThemAll for the Firefox browser), a single click will deplete your account of downloads. Please contact customer service to reset your download and make sure to download directly without additional software.
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NOX Solutions, LLC is a third party vendor we have hired to operate the Site. They will take all reasonable steps to maintain the security of your personal info. There are no plans to share your info with any other third parties. Your information is strictly used to communicate with you regarding your purchase, Site access and any promotions we may offer. Click here to read our Privacy Policy.
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